GENERAL TERMS OF SALE

These General Terms and Conditions (GTC) apply to individual clients enrolled in French as a Foreign Language courses at CIEL Strasbourg..

REGISTRATION

To reserve your training, you must return your completed registration form at least 3 weeks before your arrival (at least 3 months in advance if you need to apply for a visa—please check the conditions with the French consulate responsible for your area):

To confirm your reservation, you must pay:

  • A non-refundable registration fee of €50
  • A deposit of €280.

Check the visa requirements, deadlines, and conditions at https://france-visas.gouv.fr/
CIEL Strasbourg declines all responsibility in the event of visa refusal.
The deposit will not be refunded.

To confirm your level and organize your course under the best conditions, you must take our online placement test at oscar-cel.com within 72 hours of registration. Taking this test is mandatory to participate in the courses.

Once your registration is validated by CIEL Strasbourg, you will receive a confirmation.
CIEL Strasbourg reserves the right to refuse registration if no group matches your level.

Minimum age: 18 years (16 years with prior agreement from CIEL Strasbourg). If the student is a minor, a liability waiver form must be returned before the course begins. Parents may authorize their child to go out in the evening; no changes to curfew times will be accepted after arrival. Students whose parents have not completed, signed, and returned this form will not be allowed to start the course.

PAYMENT TERMS AND PROCEDURE

Deposit of €280 upon registration.

Full payment for the course must be made no later than 3 weeks before the course starts.

If you book accommodation through CIEL Strasbourg, you must pay:

  • A placement fee of €25
  • For stays under one month: full accommodation fees at least 3 weeks before arrival
  • For stays over one month: one month’s accommodation fee at least 3 weeks before arrival. Each additional month must be paid in advance to CIEL Strasbourg.

Payment methods:

  • Credit card (Visa, Eurocard, Mastercard)
  • Bank transfer to our account:
    Bank: Société Générale, 4 rue du Dôme – 67000 STRASBOURG – FRANCE
    IBAN: FR76 30003 02360 0005013417115 – SWIFT: SOGEFRPP
    Beneficiary: CCI Territoriale Alsace Eurométropole
  • Euro cheque payable to CCI CAMPUS Alsace
  • Cash at the CIEL Strasbourg office – 234, Avenue de Colmar – F-67100 Strasbourg – FRANCE

Payment must be made in Euros regardless of the payment method. Any bank charges are the responsibility of the client.

CANCELLATIONS

All cancellations must be notified in writing to CIEL Strasbourg.

For courses:

  • If cancellation occurs more than 15 days before the course starts, the course fee is fully refunded (excluding the €50 registration fee) via bank transfer.
  • If cancellation occurs within 15 days before the course starts, the deposit and registration fee are retained, including in the case of visa refusal.
  • If you do not attend on the first day of the course, the full course fee is due and no refund will be made.
  • Once the course has started, the full fee is due. No refunds will be made after the course begins.

For accommodation booked through CIEL Strasbourg:

  • If cancellation occurs more than 15 days before the course starts, the accommodation fee is fully refunded (excluding the €25 placement fee) via bank transfer.
  • If cancellation occurs within 15 days before the course starts, cancellation fees apply:
    • 1 week of accommodation for stays of 1–2 weeks (+ placement fee)
    • 2 weeks of accommodation for stays of 3 weeks or more (+ placement fee)

For any accommodation changes during the stay, a €50 fee will be charged.If you are absent during part of your stay, the full accommodation fee remains due for the originally planned duration.

Course postponement by CIEL Strasbourg
CIEL Strasbourg reserves the right to postpone or cancel a course, particularly due to insufficient participants, excessive level disparity, or force majeure.
Clients will be informed as soon as possible. In case of postponement or cancellation, paid registration fees will be refunded or credited toward another course offered by CIEL Strasbourg, at its discretion.

Modification / Adaptation
CIEL Strasbourg reserves the right to adapt or modify the content, schedule, and resources used, while respecting the educational objectives.
CIEL Strasbourg also reserves the right to replace initially planned instructors with others of equivalent quality.

CLOSING DATES

CIEL Strasbourg will be closed on the following dates. Classes missed due to public holidays or bridge days will not be rescheduled or refunded:

  • Monday, July 14, 2025
  • Friday, August 15, 2025
  • Monday, November 10 and Tuesday, November 11, 2025
  • Monday, December 22, 2025 to January 4, 2026 – Friday, April 3 to Monday, April 6, 2026 inclusive
  • Fridays, May 1 and May 8, 2026
  • Thursday, May 14 and Friday, May 15, 2026
  • Monday, May 25, 2026
  • Monday, July 14 and Tuesday, July 15, 2026

PRICES

The prices listed in CIEL Strasbourg’s training programs are VAT-exempt (Art. 261-4-4°a of the CGI), except for tests and exams.
These prices include:

  • Tuition fees
  • Course materials provided either in print or digital format, at CIEL Strasbourg’s discretion. These materials are the exclusive property of CIEL Strasbourg and are protected by copyright. Clients and trainees may not use, transmit, reproduce, or alter any part of these materials without prior written consent from CIEL Strasbourg.
  • An individual certificate of attendance.

INSURANCE

Participants must take out personal insurance covering travel and stay-related risks (accident, illness, theft, civil liability, etc.).

LANGUAGE OF THE GENERAL TERMS AND CONDITIONS

This is a translation of the General Terms and Conditions, originally written in French. In the event of translation into another language, only the French version shall prevail. It shall take precedence in all situations, including in cases of interpretation discrepancies or disputes